shipping-policy

Shipping Policy
Effective Date: August 18, 2026

Order Preparation & Production Lead‑Time

Every product from Ausbs is produced on‑demand upon receipt of your purchase. Before goods leave our facility, please allow 3‑4 business days for manufacturing and quality checks. Processing does not count weekends or official public holidays.

Carrier Partners

We work with trusted international logistics providers to fulfill cross‑border shipments. The specific carrier assigned to your parcel will depend on your destination country, ensuring reliable overseas transit.

Shipping Fees & Regional Delivery Timelines

A flat‑rate standard shipping fee of $6.99 applies to all supported shipping destinations.
  • United States: 5‑15 business days after dispatch
  • United Kingdom & European nations: 7‑15 business days after dispatch
  • All other eligible countries: 10‑20 business days after dispatch
For APO, FPO and DPO military postal addresses, delivery may extend up to 25 business days. You might need to collect your parcel at your local post office.

Package Tracking

As soon as your order is dispatched, a tracking number will be sent to your registered email inbox. If you have not received this notification, please look through your spam or junk mail folder.
Monitor your shipment progress via third‑party tracking portal: https://www.17track.net/en

Additional Shipping‑Related Costs

Should a shipment get sent back to us because of incomplete, wrong or invalid delivery details, any cost for resending the package will fall to the customer.

Customs, Duties and Import Taxes

Product prices displayed on our store exclude any customs charges, import duties or local import taxes. Since import regulations differ across territories, any applicable customs‑related expenses arethe responsibility of the buyer.
If you decline to accept delivery and the goods are returned to our warehouse, we will process a refund for merchandise value only; the original shipping charge will be deducted and is non‑refundable.

Shipping Coverage & Non‑Deliverable Territories

We deliver to most countries globally, yet certain locations remain unavailable due to logistics constraints and local regulatory limits. We cannot send parcels to: Bolivia, Cameroon, Caribbean, Curaçao, Baumholder, Guatemala, Guernsey, Guinea‑Bissau, Isle of Man, Jersey, Montenegro, Niue, American Samoa, Sao Tome and Principe, Saint Martin, Solomon Islands, Somalia, South Sudan, Libya, Syria, Tokelau, Tristan da Cunha, Yemen, Saipan, Saint‑Pierre and Miquelon.

Undelivered Parcel Claims

When your package fails to arrive within the expected timeframe, you must reach out to our support team to file an inquiry within six months from the shipment date. Claims submitted past this time window may not be honored.