refund-policy

Return & Refund Policy
Last Updated: August 18, 2026
At jszbdf, we prioritize every customer’s shopping experience and satisfaction. All of our women’s apparel items undergo strict quality inspection and are produced in compliance with standardized international quality specifications. We highly recommend that users carefully verify product size details, color presentation and style features before confirming orders. If you are unsatisfied with your purchased items for any valid reason, our support team provides standardized cancellation, return, exchange and refund solutions as stated below.

Order Cancellation & Processing Rules

Order Cancellation Eligibility

Customers are allowed to submit cancellation applications within 24 hours after order placement, on the premise that the order has not been processed or dispatched by our warehouse. Valid cancellation requests in compliance with the time rule will receive a full refund without additional deductions.
Once your order enters packaging processing, logistics arrangement or shipment status, cancellation applications will no longer be acceptable.

Order Processing Timeline

All confirmed and paid orders will be processed, packaged and dispatched within 2 business days (48 hours) after successful payment verification. After shipment, customers will receive an official dispatch confirmation email containing exclusive tracking information for real-time logistics inquiry.

Return Rules & Eligibility Requirements

Our official return window allows customers to apply for product returns within 30 calendar days from the date of package receipt. All return requests must meet the following eligibility standards to be approved:
  • Returned goods must be kept in brand-new, unused and unwashed condition, with original tags, labels and complete factory packaging intact.
  • Applicants must provide valid purchase proof, including order number or official order receipt.
  • For returns caused by product damage, defective workmanship or quality problems, users need to attach clear problem descriptions and valid photographic evidence for verification.

Non-Returnable & Non-Exchangeable Items

The following categories of products do not support return or exchange services due to product attributes and sales rules:
  • Underwear panties and all customized, personalized made-to-order products
  • Clearance final-sale goods and items purchased via gift cards or store credit balances
  • Products with obvious use traces, including stains, odor residue, extrusion deformation, worn appearance or damaged original packaging

Refund Standards, Methods & Processing Time

Full Refund for Quality Defects

We offer free full refunds for products with verified inherent quality issues, including loose stitching, open hems, faulty or loose elastic bands, damaged hooks and fastener failures. For eligible quality problem orders, customers are not required to send back the goods after providing valid evidence, and we will directly process a full refund.

Personal Reason Return Solutions

If customers need to return goods due to personal preference issues such as inappropriate size, style mismatch or change of purchase intention (no quality defects), we provide two flexible solutions:
  • Full Refund: Complete product return with customer-borne return shipping fees
  • Partial Refund (20%–50%): Retain the product and apply for a certain proportion of refund compensation
Note: All discounted and clearance items with confirmed quality defects still enjoy full refund qualification.

Refund Method & Time Limit

After we receive and inspect your returned package or confirm your refund qualification, we will send you an official result notification. All approved refunds will be returned via the original payment channel within 7–10 business days. The specific arrival time depends on the processing cycle of your payment platform. If your payment account has changed, please actively contact our customer service in advance to avoid refund failure.

Exchange Policy Specifications

We only provide free product replacement services for items with factory defects, damage and quality problems.
For personal reason exchange demands (size upgrade, style replacement, etc.), please submit your request via official email within 60 minutes after order placement. For exchange applications raised within 7 business days after receiving the package, our support team will provide targeted processing solutions according to actual situations.

Return Process & Shipping Fee Liability

Official Return & Exchange Process

To initiate a return or exchange application, please send an email to our official customer service mailbox: support@jszbdf.com. Please clearly state your order number, specific return/exchange reason and attach corresponding picture evidence. Our team will verify your application and provide the official return address and follow-up operation guidelines.

Shipping Cost Rules

  • All initial outbound shipping fees charged by our store are non-refundable.
  • All return and reshipping expenses incurred by customer-initiated returns and exchanges shall be borne solely by the customer.
  • For single items with an amount exceeding $10, we strongly recommend customers to choose trackable official logistics services to avoid package loss disputes.

Lost & Undelivered Package Handling

If your logistics tracking information displays “Delivered” but you have not received the package, please contact our customer team in a timely manner and provide your tracking number, non-delivery description and relevant post office certification documents. We will launch an official investigation and assist customers in locating the package or completing compensation processing in accordance with verified results.

Official Return Address

All eligible returned packages shall be sent to the designated official warehouse address:
109 W Missouri Ave, Pierre, SD 57501, United States

Contact & Service Hours

If you have any questions or consultation demands regarding our return, exchange and refund rules, please feel free to contact our professional after-sales team. Our service hours are Monday to Friday, 9:00 AM – 5:00 PM (EST), and we guarantee to reply to all valid customer messages within 1 business day.
Support Email: support@jszbdf.com